The Framework of Job Descriptions
Job descriptions provide the framework for our roles, but the true meaning of a job is something we create ourselves. During our second team meeting, I chose to delve deeper into the significance of our work, building on the job descriptions we discussed in our previous session.
Exploring the Meaning Behind Money
Initially, the responses were somewhat superficial, with comments like, “It’s just money.” To encourage deeper reflection, I asked, “What does this money mean to you?”The answers revealed a common sentiment: “It’s just barely enough, only necessities.” This observation was crucial because “only necessities” can be interpreted as fulfilling “all the necessities.” Without making assumptions, I probed further: “What are your necessities?”
Unpacking Necessities and Aspirations
This time, the responses became more diverse: “Food, clothes, rent, school, going out with friends, supporting family back home.” Yes! This aligns perfectly with Maslow’s hierarchy of needs!I calmly inquired what it meant for them to spend time with friends, pursue education, remain in Poland, and support their families. Their answers highlighted aspirations for a better future through education, meaningful connections, belonging in a country they resonate with, and ensuring their loved ones enjoy improved lives.
Transforming Job Meaning
Thus, the understanding of their jobs evolved from “just money” to “only necessities,” and ultimately to profound meanings that touch upon all levels of Maslow’s hierarchy of needs. Consequently, the meaning of interacting with a customer transformed from simply “helping customers” to “helping myself.”
The Impact of Meaning on Performance
The result? Enhanced customer satisfaction and improved resolution rates. When you assist your team in discovering their individual motivations, positive results naturally follow.
